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Frequently Asked Questions

Personalized Photo Art Gifts

   

FAQ

General Service
  • We transform your photo image file into a DIGITALLY PAINTED work of art.
    The digital artist has at their disposal several tools not available to the traditional painter. Some of these include: a virtual palette consisting of millions of colors, almost any size canvas or media, the ability to take back mistakes, erasures, pencils, spray cans, brushes, combs, and a variety of 2D and 3D effect tools. Digital painting software give artists a similar environment to a physical painter: a canvas, painting tools, mixing palettes, and a multitude of color options.
  • You send us your photos - we turn them into Art
  • - Digital Painting from Photo
    - Pop Art Portraits
    - Photo Collage Artwork
  • We do not accept negatives or physical photographs.
Photo Questions
  • What image file format should my photographs be?
    We accept most digital image files but we recommend you to send your picture in .jpeg, .gif, or .tiff formats.
  • What kind of images work best?
    The images should be high-resolution. 100 dpi (dots per inch) is a good minimum. Images that are 2 MB (1600 x 1200 pixels) will work fine for most artwork. Other sizes could also work.
  • You can check the file size by right clicking on your image, then, click on properties, where the size will be displayed. Images that are 2 meg or higher are great. Images under 2 meg but higher than 0.5 meg are usually workable, depending on what style of artwork you would like and how large you want the final product to be.
  • How large of a file can I upload?
    If your photo is up to 20 MB, then upload your photo by email as attachment.
    If your photo is more then 20 MB, contact us for assistants.

  • What is the smallest size image I can use?
    We require an image that is at least 1 Megapixel.
    When you order any work of art we will always provide you with an example proof of the photo cropped to your exact size specifications.
  • How Big Can I Print My Digital Picture?

  • How big you can print your digital picture depends on the number of "pixels" in your digital picture file. Pixels are the "dots" of color that make up your digital picture. The greater the number of pixels, the bigger you can print your image with quality results.

    Print Size Calculator

    Use your digital picture pixel dimensions to easily find out how big you can print it.

    Width: (pixels)
    Height: (pixels)
     
    * Calculated for quality at typical large format viewing distances of 3' or more.

    Finding the Pixel Dimensions of a Digital Picture
    You can find the pixel dimensions of your digital picture by opening it in your favorite image viewer program and then finding the image properties in your program's menu structure. Alternately, you can also find your dimensions in these ways:

    • Windows XP - open your image using Internet Explorer, or Firefox. To do this, from your browser choose the File menu, then "open file". Once you have the image open in your browser, click your right mouse button on the image and choose "Properties" (IE), or "View Image Info" (Firefox)

    • Windows Vista - Locate the image using Windows Explorer. Click your right mouse button on the image file name, and then choose "Properties" from the menu. Go to the "Details" tab. The dimensions will be listed there.

    • Windows 7 - Locate the image using Windows Explorer. Click your right mouse button on the image file name, and then choose "Properties" from the menu. Go to the "Details" tab. The dimensions will be listed there.

    • MAC - use the finder to locate your image. Click on the image name in the finder. The image and information about it will display. The last line of the file information is the image dimensions.

How are the final works created?
    - The standard process of placing an order consists of two steps: Complete your Order and Uploading photo(s).
    - After placing the order, you'll be able to preview sample(s) of your altered photo or Collage proof(s) for your review.
    - You will be able to request any changes you would like.
    - We will work with you to ensure you are 100% satisfied with the final product.
    - If you can not find an art style that suits your photo, you may cancel the order. 100% money back guarantee!
    - Guarantee doesn't apply once your have approved the artwork.
    - After submitting the order, we will continue with the process of printing and packaging to ship your order to you as quickly as possible.
How much does it cost?
How long does it take?
  1. a) After completing the order, you'll be able to preview (online) sample(s) of your altered photo or Collage proof(s) for your review in 4-5 business days.

    b) You can speed the process by choosing Next Day Preview option.
    If you chose the Next Day Preview option, you'll be able to preview sample(s) of your altered photo or Collage proof(s) within 24 hours.

  2. You will be able to request any changes you would like.
    We will work with you to ensure you are 100% satisfied with the final product.
    Once you approve your artwork, we will continue with the process of printing.
    The printing process takes 5-10 days.
  3. Shipping takes 5-7 business days to anywhere in the U.S.

* International shipping
  • We ship in over 200 countries around the world
  • Shipping prices depend on what product(s) are being ordered
  • Deliver times are 10 to 14 business days from when the order is shipped to any international address. Major cities and industrial areas will be a bit faster, rural and non-industrialized areas may be a bit slower (during holiday periods, there may be additional delays due to volume. We are not responsible for such delays).
  • Please note that international shipments (outside the US) may be subject to taxes, duties, or other customs fees upon delivery. The recipient is responsible for any such fees at the point of delivery.
Please contact us before placing an International order.
**Custom print sizes
If you have special size requirements, please contact us for a custom quote. We will be happy to quote you a price for your specific job.
Max Width: 59.4 Max Length: 50'